Privacy Policy

Introduction

Parvane is committed to protecting the privacy and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage our consulting services.

We take our data protection responsibilities seriously and comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act respecting the protection of personal information in the private sector.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Complete contact forms on our website
• Request information about our services
• Engage our consulting services
• Subscribe to communications or updates
• Correspond with us via email or telephone

This information may include: name, email address, telephone number, business name, job title, and any other information you choose to provide.

Information Automatically Collected

When you visit our website, certain information about your device and browsing activity may be automatically collected, including:

• IP address and general location information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery and Communication

• To respond to inquiries and provide information about our services
• To deliver consulting services and fulfill contractual obligations
• To communicate with you about projects, engagements, and service-related matters
• To provide administrative information such as scheduling and documentation

Business Operations

• To maintain client records and business documentation
• To analyze and improve our services and website functionality
• To conduct internal research and analysis
• To comply with legal and regulatory requirements

Marketing and Communication (With Consent)

• To send newsletters, updates, or information about our services
• To inform you about relevant professional development opportunities
• To share thought leadership content that may be of interest

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

Legal Basis for Processing

We process your personal information based on:

• Consent: Where you have provided explicit consent for specific purposes
• Contractual Necessity: Where processing is necessary to fulfill our consulting services agreement with you
• Legitimate Interest: Where we have a legitimate business interest that does not override your privacy rights
• Legal Obligation: Where processing is required to comply with legal or regulatory requirements

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving clients. These providers are contractually obligated to maintain confidentiality and security of information and use it only for specified purposes.

Legal Requirements

We may disclose information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, personal information may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

Data Security

We implement appropriate technical and organizational security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage with encryption
• Access controls limiting information access to authorized personnel
• Regular security assessments and updates
• Secure communication channels for sensitive information
• Confidentiality agreements with all personnel and service providers

While we strive to protect personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but maintain reasonable safeguards appropriate to the sensitivity of information.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Client engagement records: Seven years following engagement completion, in accordance with professional standards
• Business correspondence: Three years from date of last communication
• Marketing consent records: Until consent is withdrawn plus appropriate verification period
• Website analytics data: Typically 26 months

When information is no longer required, we securely delete or anonymize it in accordance with our data retention and disposal procedures.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and gather information about website usage. For detailed information about our cookie practices, please refer to our Cookie Policy.

Your Privacy Rights

Under Canadian privacy legislation, you have the following rights regarding your personal information:

Right of Access

You have the right to request access to personal information we hold about you and receive a copy of that information.

Right to Correction

You may request correction of inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of your personal information, subject to legal and contractual obligations that may require retention.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Right to Object

You may object to processing of your personal information for certain purposes, including direct marketing.

Right to Lodge a Complaint

You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or Quebec's Commission d'accès à l'information if you believe your privacy rights have been violated.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days and may require verification of your identity before processing your request.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete that information.

International Data Transfers

Your personal information is primarily stored and processed in Canada. If information is transferred outside Canada, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: